Chapter 4: Who To Trust At Work Part 14
In the last post, I shared the story of the Fox and the Wolf as the third way to classify people according to their values at work. The Wolf is a pack animal, who is strong, can get things done, but can be a tad too trusting. Let me introduce you to one.
“Harold T. Lobo” comes across as smart, confident and open, even about his cockiness that has faded, but not disappeared as he approaches sixty. Harry has the pedigree to back it up: a thirty-year history that includes a stint at McKinsey and management positions at a string of successful companies. Unlike some who have come out of consulting, Harry is an effective operational manager who understands what it takes to get things done, and how to set the tone in the organizations he leads. Harry describes his motivations:
“In a simple nutshell, it’s about making a difference to whatever organization I am in, and feeling that I am being challenged to learn new things all the time. I’ve seen too many people who get to the top of their pyramid and then go into takeover mode. [They think] ‘I don’t need to learn any more and I know it all.’ But I find myself always learning.”
As the CEO in two different organizations, Harry was quite cognizant of the values he wished to instill in the organization. The first part rests on good business practice, setting clear goals and following through. The second part, he explains, is “how you treat people. I try to treat people how I’d like to be treated myself.” According to Harry, most important are “the incredibly small things that give signals about your values.” For example, he abolished his dedicated parking space. In addition, he arrived early and made coffee for everyone. Although he didn’t realize it till later, this sent a huge signal.