Chapter 4: Who To Trust At Work Post 15
In the last post, we met Harold T Lobo, a CEO who abolished his parking space and made coffee every morning for the office. But make no mistake, Harry set a high bar for performance. According to people who worked for him, Harry was direct, and could be intimidating. But he was always professional and never personal. So I was surprised to hear Harry say that some people thought him too nice.
“On several occasions in my career when in a CEO role, the board took a view that I was being too soft on employees in terms of cost reduction. Part of the role of a non-executive [board member] is to be much more ruthless and much more cold minded in terms of cost reduction, reducing heads. As a manager you know these people day to day, and you’re the one who will be sitting opposite the desk telling them they haven’t got a job any more. There were occasions [where they thought] I should be taking a stronger, more disciplinary stance with individuals. I spend more time trying to see things from their point of view. I have met very few individuals, I can count them on one hand, where they are out to deliberately put themselves ahead or to sabotage other people. Usually it is different views about what is best for the company.”
This last passage is telling in several ways. First of all, we can see the tension between Harry’s personal values, and the value system being pushed by the directors, to focus on numbers and not people. Second, Harry’s belief that very few people are deliberately trying to “put themselves ahead” is consistent with a wolf’s propensity to be too trusting. Harry thinks that people just have “different views about what is best for the company.” As we discussed earlier, not everyone shares Harry’s values about treating others fairly. In addition, “what’s best for the company” tends to frame issues in a way that inherently puts “what’s best for people” as a lower priority, which is a characteristic of corporate idolatry.
While Harry has a Wolf’s bias towards too much trust, he did not get to be CEO without developing methods to identify a Fox, and deal with him effectively.