Today, a guest post from Jarie Bolander. Busting Your Corporate Idol will return on Monday
Panic is a horrible feeling.
When we panic, our stress levels have increased to the point where we feel out of control. This increases our anxiety and makes it more difficult to focus and make good decisions.
Many poor decisions, overworking, stress, anxiety and guilt can be attributed to panic. That’s why it’s important to change panic into urgency.
Urgency conveys the appropriate and right response to any situation while panic pushes our fight or flight buttons.
Urgency shows that we are in control while panic shows our lack of control.
Urgency demonstrates a command of the facts while panic shows we don’t know what’s going on.
Urgency instills confidence in those around us while panic makes others, well, panic.
Panic is Natural
Panic is a natural response to a life threatening situation. It’s a primal emotion that has helped us adapt, overcome and survive life threatening situations. It’s only logical that panic would carry on to modern humans because our ancestors used it to survive.
Nowadays, we don’t really face any life threatening situations where panic is warranted. Even during real life threatening situations, panic will most likely make the situation worst.
If panic is ingrained in our DNA, then how can we switch panic into the more manageable urgency? Consider these six ways to do just that.
Way #1: Pause and Just Breath
Most panic happens when we react without thinking and our stress levels are high enough to push us over the edge. The good news is that panic is triggered by events known to us and the second and probably most important, is that panic is our fight or flight responses miss-firing in the absence of true danger.
By pausing and taking a deep breath, we can calm ourselves down and think about how the situation or event is triggering our fight or flight response and reassure ourselves that there is no danger — just an uncomfortable situation that we should deal with urgently.
Way #2: Apply The 24 Hour Rule
Decisions made in a panic will most likely be poor. By delaying a decision, for 24 hours if possible, it will allow us to gather more data and make the decision in a calm state.
The 24 hour rule is a great way to reduce corporate panic as well. In almost all cases, a corporate decision, be it a new result or competitor, can and should be delayed in order to either confirm the data or event or formulate a better plan.
Way #3: Explore Alternatives
When we feel we have no control over a situation, we tend to panic.
This panic prompts us to attempt to quickly fix whatever is broken. In some ways, this progress, even if it’s bad, makes us feel at least something is being done.
It also reduces the criticism of others that nothing is being done. If we are running around in a frenzied panic, our boss or colleagues will at least get the sense we care.
Outwardly, it may appear that progress is being made, but in reality, the moment panic sets in, progress will be haphazard, slow and consume more resources.
It’s much better to explore other ways to solve the issue or situation before just jumping into a totally random path or continue down an unproductive path.
When we explore alternatives, it also gives us more of a sense of control of the situation which will reduce our level of anxiety and panic.
Way #4: Get Unnaturally Calm
Rudy Giuliani, the former mayor of New York, in this article, recounts the advice his father gave him about managing fear (which is the precursor to panic). His dad’s advice was:
“The most important lesson my dad taught me was how to manage fear. Early on, he taught me that in a time of emergency, you’ve got to become deliberately calm. He used to say, “The more people are yelling and screaming around you, the calmer you should become. Become unnaturally calm. Somebody’s got to be able to figure a way out of the jam. And you’ll be able to do that.” — Rudy Giuliani
That advice served Mayor Giuliani well during September 11th and the subsequent panic that ensued.
Remaining calm during a crisis takes practice and not everyone can pull it off but it’s important to remember that those that remain calm and carry on will be more able to deal with stressful situations.
Way #5: Slow Down
After pausing, it’s important to assess the situation and deliberately slow down and think about what to do. Obviously in cases of life and death, rapid reactions are important but even then, if you feel yourself starting to panic, taking that deep breath and slowing down the situation, if practical. This will still maintain a sense of urgency but reduce the level of panic considerably.
How slow should you go? The pace of urgency is just enough to show that the situation is important but not too much that we feel we must make hasty decisions. Decisions made in haste will be of lower quality and may even exacerbate our level of panic.
Way #6: Go With the Flow
We all have the illusion of control to some degree or another. Greg’s example here of when Pat had a panic attack because he felt he had control when he really did not illustrates that we can only attempt to guide a situation to resolution — we really can’t completely control everything.
Once we realize that we don’t have complete control of a situation, we can more easily reduce our panic and go with the flow of the situation.
This is especially important when others rely on us to solve complex problems. It’s extremely tempting to feel empowered and in control to get things done when really it’s just an illusion that we all need to realize.
Reduce Panic and Live a Better Life
My hope is that all of us can reduce the levels of stress and panic we feel when things don’t go exactly as planned. By striving to do this, we can make better decisions and live a fuller, panic free life. Switching the times we panic into urgency will help us do just that.
Are their other ways that we can switch the panic we feel into urgency? Please share your thoughts in the comments.
Jarie Bolander is an engineering by training, entrepreneur by nature and leader by endurance. His site, EnduranceLeader.com combines two of this passions — leadership and endurance athletics. He is also the author of #ENDURANCE tweet — A Little Nudge to Keep You Going. Feel free to follow him on Twitter via @EnduranceLeader