Build Your Community: Part 12
The The Harvard Business Review tip of the day: People who are overloaded by work should “create rituals—highly specific behaviors, done at precise times, that become automatic and no longer require conscious will or discipline. For example, go[ing] to bed at the same time every night [ensures that] you consistently get enough sleep.”
As a baseball fan, I’m all over rituals. This year during the SF Giants World Series run, I listened to the first two playoff games (losses) on the radio, and then I watched next three (wins) on tv. It was a bummer, because I was afraid to turn the radio on for the rest of the playoffs, lest The Giants start losing again. Unfortunate, because Jon Miller and the other local radio announcers are so much better than the various clowns broadcasting on tv. But what could I do? I didn’t want The Giants to lose on my account.
My silly-but-true example illustrates something important about human behavior: much of what we do is driven by emotion, not reason. And while my turning on the tv was not a ritual per say, rituals serve the same function: emotional comfort from the sameness of an activity.
Rituals are one of the ways that corporate culture is perpetuated. A primary example is the quarterly company meeting, when all employees gather to hear senior management go through a scorecard of performance, talk about what is coming up, and try to inspire employees for the future. Employees at dysfunctional companies sometimes refer to these as “cool aid sessions” while companies like Google and now Yahoo use weekly all hands meetings as a way to build a culture of transparency and trust among employees. (For more check out this interview with Laszlo Bock, Google’s SVP of People Operations on Thinkwithgoogle.com).
This tip from HBR is spot on, although I disagree with the overt suggestion to use rituals as a means to maintain a work-first mentality.
“Sebastian Tate,” who we met in Chapter 7 in this post, uses the ritual of the male-bonding camping trip to maintain a healthy work-life balance.